Business Leadership and Management Certificate

Learn how to resolve conflict caused by differences in goals, employee performance, and work habits. Explore causes of conflict, practical management skills, and conflict management concepts and styles, while applying the conflict resolution process to everyday work situations.

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Leading productive teams is a vital leadership skill. This course examines team-focusing tools and techniques, generating ideas and solutions, and sharpening facilitation skills through a variety of techniques that complement team synergy.

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Communicate ideas more powerfully, overcome nervousness, handle impromptu speaking, and organize and practice for business presentations by using a selection of proven communication techniques. Course involves giving a presentation and receiving constructive feedback in a supportive environment.

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Poor communication is one of the most common causes of workplace problems. This course examines communication in organizations, improves awareness of key issues in organizational communication, and outlines the three key behaviours that enable teams to function effectively. Students examine the impact of perception on communication, analyze four common leadership communication styles, and learn the art of style flexing to achieve results when communicating, negotiating, or delegating.

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An overview of coaching communication skills. Through demonstration and practice, students strengthen their leadership coaching skills, learn how to apply in-depth listening, ask questions that stimulate employee insight/results, and inspire employees to take responsibility for agreed-upon actions.

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This overview of business operations in Canada provides essential knowledge for all managers and staff. Participants examine issues that arise from government policies, ethics, marketing, finance and economics, and the overall components of business operations.

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Explores human resource processes and systems for supervisors, line managers, and entrepreneurs. Relevant for those who are management candidates within an organization or who want to learn business management skills for self-employment.

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An introduction to financial decision-making for students with little or no familiarity with accounting or finance principles. Curriculum focuses on investment, operating, and financial management decision-making. Participants will learn how to analyze and plan for the financial health of a business using accounting principles, as well as analyze effective financial strategies and investment options for business. Please note that a textbook may be required for this course. Please check the bookstore website at https://downtown.store.vcc.ca/ for textbook information and hours of operation.

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Learn how to use effective verbal and non-verbal communication skills, conduct organized interviews, use decision-making methods in individual and group situations, utilize appropriate assertiveness techniques, and make win/win decisions in one-on-one and group situations.

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Effective leaders successfully resolve complex problems, whether working individually or on a team. This course analyzes the steps of problem solving, develops interpersonal skills for integrating teams or groups into the process, and discusses how to use a solution to create an action plan.

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Becoming a leader requires learning new skills and developing an understanding of new roles. This course examines effective leadership techniques such as coaching, giving feedback, motivating, delegating, and problem solving. Students will return to work with an action plan for applying their new skills.

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Building a productive team is the first step towards achieving the results desired by you and your employer. This course examines the characteristics of an effective team and discusses how strong teams build workplace synergy, increase productivity, improve work quality, and enhance morale.

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Coaching involves unlocking an individual’s potential and maximizing their performance through careful guidance. Students learn essential steps in the coaching process, assess their coaching skills, develop methods for improvement, and discuss concepts such as when and how to coach. Exercises include conducting a coaching discussion to improve/sustain performance and providing effective feedback regarding employee performance.

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Leadership coaching is built on a foundation of specialized tools and skills, each of which is demonstrated and practiced in short exercises involving coaching situations. Tools and skills covered include: creating the coaching environment, building support in the workplace, and a set of practical resources to support the coaching partnership. Prerequisite: Coaching for High Performance (LEAD 1115)

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Be a leader who coaches their team to resolve issues and business challenges. The leader-coach works with the team to create a common vision, develop a strategy, and appropriately delegate roles and responsibilities. Topics include: creating the team coaching environment, promoting understanding and effective action through directed questions, observing and critiquing team dynamics, discussing the “undiscussable”, and fostering team self-responsibility and accountability. Prerequisite: Coaching for High Performance (LEAD 1115).

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Learn the importance of effective communication in today's modern, multicultural business world. Examine communication between small groups, teams, and cultures while learning powerful communication skills that contribute to success at work.

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This overview of business operations in Canada provides essential knowledge for all managers and staff. Participants examine issues that arise from government policies, ethics, marketing, finance and economics, and the overall components of business operations.

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Focuses on critical topics such as team building, relationship selling, services and non-profit selling, global selling, the multicultural workplace, technology, small business, and increasing competition. Other important contemporary marketing topics explored include integration of e-commerce and estimating marketing demand.

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Explores a variety of topics related business ethics and the ethical dilemmas encountered by managers. The emphasis is on the relationships between the various stakeholders involved in business situations: government issues, individual issues, group issues, corporations, and nations.

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Personalities and communication styles often can’t be changed, but one can learn to work with them effectively. Gain a better understanding of why we get along with some, but run into conflict with, avoid, or feel put down by others. Students will explore techniques that enable them to feel less threatened, more powerful, and more confident.

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Students identify their personal leadership style and analyze its impact on team performance. Examine how teams develop and move effectively through each stage, what motivates and demotivates a team, which tools and skills to use when addressing critical challenges, how to facilitate effective meetings, and how to identify and minimize the stressors that affect a team.

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